Being in control of my own supplements allowed me to select my own ingredients, use reliable European suppliers and only use ingredients that are scientifically proven, without any third party influence. No fillers and no misleading marketing information. All my supplements are lab tested: what you see is what you get!
Look up the product information of each product to find all specific information of the product.
We do not have a physical store. Our products are only available on DutchGiant.com
Yes, we ship our products internationally. Check the shipping details to which countries we ship to with all the necessary information for each country, such as shipping costs and delivery time.
When you place an order at DutchGiant.com you can choose from the following payment methods:
We want to make it as easy as possible for you. By creating an account, placing an order becomes a lot easier and faster. You can view our previous orders and save your delivery address for your future orders.
An account is absolutely not necessary when ordering at DutchGiant.com, that only makes it easier for you. Even without an account you can still order your favorite supplements at DutchGiant.com
We're sorry you can't log in to your account. Please contact your customer service via our contact page so that we can help you as soon as possible.
If you can't remember your account password, click the "Forgot Password" link to request a new password. Your new temporary password will be sent to your email address. You can log in directly to your account. Do not forget to change the password after logging in.
When you receive your item from us, please check it as soon as possible and check together with the receipt that you have received your order correctly. Always do this before use. You always have the right to return the items. This must be done within 14 days of receipt of the items. Please make sure you have obtained a return authorization number from us before returning the items to us.
All items must be returned unused and in the original packaging as they were when you received them. When you receive an item, please take good care of it when inspecting it. Make sure all security seals are still intact.
We apologize if you accidentally received the wrong item. This is not very common and we want to fix this as soon as possible. To receive a refund or replacement, you must first return the item to us in the same condition you received it and within 14 days from the day you received it. After receiving the returned item, we will send the correct item to you.
If you have received an item that is damaged, we apologize. This is of course very frustrating and we would like to resolve this for you as soon as possible. Please contact us so that you can tell us exactly what the damage is and do this as soon as possible after discovering the damage. We will advise you what to do next.
We apologize if you have not received your item. This is not very common and we want to resolve this for you as soon as possible. To receive a refund or replacement, you must notify us that you have not received your item within 21 days from the day you receive an email from us confirming that the item has been shipped.
Our returns policy does not affect your statutory rights. What you need to do to return your item is to contact us at info@dutchgiant.com. You must inform our customer service of your order number, the item you wish to return and the reason for the return. We'll give you a unique return authorization number and confirm the address to which you should return the item. Pack the item securely and include your order number, name and address in the package. Please request proof of postage from the post office when you ship your item to us. Proof of postage costs nothing without it, but we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process the refund to the original credit/debit card/PayPal account used to purchase the item. Any item that you have accepted and then return is your responsibility until it reaches our warehouse. Therefore, please ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
All items returned to us will be checked by our returns department. If you are entitled to a refund, we will refund the price of your item. Returns are generally processed within 7 business days of receipt of a canceled order, and no later than 30 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.
If an item you ordered was damaged and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days from the day after you received the replaced item and receive a refund.
We can only refund the shipping costs for returning an item where: we sent you the wrong item or the item is damaged, or you return a replacement item that you don't want to keep. We do not reimburse shipping costs for items found to be in good condition. The cost of returning the item to you depends on the item and will be communicated to you after the testing process is complete.
If you are not satisfied with the way we handled the return or replacement, we apologize. We want to solve the case. Please contact our Customer Service at info@dutchgiant.com.
If you have questions that we do not answer in any of the above cases, please contact us via our contact form and we will try to help you as soon as possible.
