By being in control of my own supplements, I was able to select my own ingredients, use trustworthy European suppliers and only use ingredients that are scientifically proven, without any influence from a third party. No fillers and no misleading marketing information. All my supplements have been lab tested: what you see is what you get!
Please look up the product information of each product to find all the specific information of the product.
We do not have a physical shop. Our products our only available on DutchGiant.com
Yes, we send our products internationally, please find in the Shipping Details to which countries we send with all the necessary information for each country like shipping costs and delivery time.
When you place an order at DutchGiant.com you can choose between the following payment methods:
We want to make it as easy as possible for you. By making an account placing an order will be getting much easier and faster. You will be able to check our previous orders and save your delivery address for your future orders.
An account is absolutely not required when ordering at DutchGiant.com, it will only making it easier for you. Even without an account you can still order your favourite supplements at DutchGiant.com
We are sorry that you are not able to log in to your account. Please contact you Customer Service Team via our Contact Page so we can help you as soon as possible.
When you no longer know your password of your account please click on the “Forgot password” link so you can request a new password. Your new temperary password will be send to your email address. You will be able to sign in your account immediately. Please don;t forget to change the password after logging in.
When you receive your item from us, you must check it as soon as possible and check together with the receipt if you received your order correctly. Please do this always before use. You have always the right to return the items. This should be done within 14 days after receiving the items. Please make sure you have obtained a returns authorisation number from us before you are sending the items back to us.
All items must be returned unused and in the original packaging as they were in when you received them. Please ensure that when you receive an item that you take reasonable care of it when inspecting it. Make sure that all security seals are still intact.
Our apologies if you received the wrong item by mistake. This is not common and we want to resolves this as quickly as possible. To receive a refund or a replacement you must first return the item to us in the same condition you received it and within 14 days from the day on which you received them. After receiving the returned item we will send the correct item to you.
If you received an item that is damaged please accept our apologies. Of course it is very frustrating and we would like to resolve this as soon as possible for you. Please contact us for this so you can tell us exactly what the damage is and do this as soon as possible after discovering the damage. We will advice you what to do next.
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.
Our Return Policy does not affect your statutory rights. What to do to return your item is to contact us via [email protected] You must inform our customer service team of your order number, the item you want to return and the reason of return. We will provide you with a unique returns authorisation number and will confirm the address you need to return the item to. Please package the item securely and include inside the package your order number, naam and address. Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
All items returned to us will be checked by our Returns Department. If you are entitled to a refund then we will refund the price of you item. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.
If an item you ordered was damaged and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replaced item and receive a refund.
We can only refund the postage costs for returning an item where: we sent you the wrong item or the item is damaged, or where you are returning a replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return or replacement we apologise. We want to resolve the matter. Please contact our Costumer Service Team via [email protected]
If you have questions which we don’t answer in any of the above please contact us via our contact form and we will try to help you as soon as possible.
https://dutchgiant.com/contact/
